Why Political Obligation Can Not Be Grounded - 1187 Words

â€Å"Political Obligation Cannot be grounded in Benefits since Most Citizens Never Ask to Receive Such Benefits† – Discuss To have political obligation is to have a duty to obey the laws of one’s country or state. The benefits that may result in political obligations can include security, welfare and infrastructure. The benefit theory for obligation has many criticisms besides the idea that â€Å"most citizens never ask for them† and I am going evaluate this theory alongside what I argue to be the reason that political obligation cannot be grounded in benefits: the philosophical anarchist theory. Walker argues that we have do have an obligation to obey the law insofar as the benefits we enjoy provided by institutions and the state. This is†¦show more content†¦For example every time a child attends a state school there is no personal effort of level of kindness given by the state as the state is not a moral agent therefore we have no obligation to react morally to the benefits. Furthermore we pay taxes in order to receive such benefits therefore gratitude is not owed in such ci rcumstances and therefore there is no obligation to obey the law. Even if some gratitude is owed to the state it does not mean that obeying the law demonstrates such gratitude or is even a necessary repayment. Many may consider that any debt of gratitude is effectively cancelled out by the fact that (at least in a democracy) the people voted in the government, giving them mandate and legitimacy. Walker tries to rebut Simmons criticisms by using Socrates argument in Crito that the state is responsible for our upbringing and moral education which are large enough benefits to give us a strong debt of gratitude to the state and our obligation to obey the law is our duty to the state in repayment to this debt. Socrates demonstrated this in his refusal to disobey a jury that sentenced him to death. I argue that Socrates and Walkers arguments are easily over turned by Simmons reasoning that the state and its institutions do not â€Å"go out of their way† to provide for the people as it is their purpose to do this using taxes and therefore no debt of gratitude is owed and consequently there is

Riordan Manufacturing Presentation Rough Draft - 1371 Words

Riordan Manufacturing Presentation Rough Draft Introduction The Executive leadership of Riordan Manufacturing Company are visiting next week and our team has been asked to prepare this six page paper that goes along with the presentation as the initial rough draft of the company’s financial state components of the financial system and the required systems that will talk to the company’s financial system. Riordan Manufacturing Riordan Manufacturing is a worldwide plastics manufacturer employing more than 550 people with earnings of $46 million. A key aspect of company success is the ability to track, audit, and report accounting data. This will allow Riordan Manufacturing to maintain fiscal health and make informed decisions regarding expansion. Evaluating accounting software is based on what functions the company will use, and ensure that our company gets the maximum return on the investment. The next section will summarize a few accounting software suites that will provide the needed functions that Riordan Manufacturing will use during the day to day workflow. QuickBook s has won awards for providing users with advanced accounting and payroll tools. The software includes automated data backup, scheduled billing and bank reconciliation. Intuit s QuickBooks Online produces professional-looking invoices, that are customizable by the organization, with their company and design to improve branding on reports deliever to the clients. QuickBooks has been designed to workShow MoreRelatedDeveloping Management Skills404131 Words   |  1617 PagesConflict 373 PART III GROUP SKILLS 438 8 Empowering and Delegating 439 9 Building Effective Teams and Teamwork 489 10 Leading Positive Change 533 PART IV SPECIFIC COMMUNICATION SKILLS 590 591 Supplement A Making Oral and Written Presentations Supplement B Conducting Interviews 619 Supplement C Conducting Meetings 651 Appendix I Glossary 673 Appendix II References 683 Name Index 705 Subject Index 709 Combined Index 713 iii This page intentionally left blank CONTENTS PrefaceRead MoreFundamentals of Hrm263904 Words   |  1056 Pagesexperienced student user Ask your local representative for details! Collaborate with your colleagues, find a mentor, attend virtual and live events, and view resources www.WhereFacultyConnect.com Pre-loaded, ready-to-use assignments and presentations www.wiley.com/college/quickstart Technical Support 24/7 FAQs, online chat, and phone support www.wileyplus.com/support Your WileyPLUS Account Manager Training and implementation support www.wileyplus.com/accountmanager MAKE IT YOURS! Read MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesperformance. All the resources you need for course success are in one place—flexible and easily adapted for your course experience. Instructor’s Resource Center At www.pearsonhighered.com/irc, instructors can access a variety of print, digital, and presentation resources available with this text in downloadable format. Registration is simple and gives you immediate access to new titles and new editions. As a registered faculty member, you can download resource files and receive immediate access and instructions

Todd Carnes Free Essays

1. Discuss how the corporate culture at Ben Jerry’s, as described in this case, influences the daily implementation of ethical decisions in the firm. The company believes that the â€Å"product, economic, and social† aspects of its mission statement are equally important, that mutual respect from everyone in the communities in which they are part of are necessary for a socially responsible (and ethical) existence. We will write a custom essay sample on Todd Carnes or any similar topic only for you Order Now This vision lays the groundwork in which the company operates. They espouse a somewhat fun and unorthodox culture, from the way they name their administrative positions, to their product branding. They also feel strongly about supporting the community—when they offered their initial stock to the public, it was only initially restricted to Vermont residents. The concept of â€Å"caring capitalism† is being consciously followed in such a way that the company operates not for the sole purpose of profit. Since its inception, Ben Jerry’s operated with the improvement of the lives of its employees and the community in mind—from creating charity projects, giving to environmental causes, and implementing streamlined employee compensations—Ben Jerry’s tries to stick to its core values and always gives something back to the community. 2. [†¦] In what other ways could Ben Jerry’s demonstrate to stakeholders its commitment to ethical and socially responsible conduct? In Ben Jerry’s Social Audit, its social missions and environmental accomplishments are clearly outlined. However, there were concerns that employee morale is low, mostly because of the assumption that the company, particularly the top management, does not/would not remain committed to its values. Since employees are in the core of the organization’s mission and values (and are therefore major stakeholders in the company), Ben Jerry’s should not take this matter lightly—they should create more initiatives and opportunities to affirm their commitment to the community. 3. [†¦] How can such companies protect their core values as they grow from small firms into large ones and/or are acquired by multinational conglomerates? Companies like Ben Jerry’s, which start out small but are ultimately acquired by conglomerates (such as Unilever) can protect their ethical and social platforms first by a legally binding pre-acquisition agreement to the effect that the constituents of the original companies top management is preserved, and that whoever are the progenitors of the company’s ethical and socially aware paradigm remain in control and thus have the ability to preserve the moral foundations of the company. Upon acquisition, said management should not allow the safety buffer of the new umbrella company to make them complacent about upholding their original goals. The company should keep up public and internal awareness of the company’s ethical and social responsibilities. Public awareness, in particular, will be a positive driving force for the company’s goals. How to cite Todd Carnes, Papers

The Secret History free essay sample

The prologue, as in many works of literature, is used as a way of gripping the reader – making one enthralled in the text, introducing themes that reoccur throughout the text (for example the narrator’s journey in this particular novel), along with characters, and the style of writing used. Within the first few lines of the prologue, we learn that ‘Bunny’ is dead, yet we are not told exactly who he is or why he was killed, which adds to the tension that builds up until the inevitable death of the character. Because the death is mentioned in the prologue, the reader progresses through the text bearing the chilling knowledge that this character that we as a reader become accustomed to is bound to die. This does in fact add to the overwhelming sense of fate that is forever present during the novel. We are told of â€Å"Henry’s modest plan†[1], which introduces the character of Henry as being probably a character that the others look up to and acknowledge as being their leader. To say that the plan was ‘modest’ comments on the narrator’s morality, giving one the impression that they didn’t think highly of Bunny enough to make a more reasonable alternative to his murder. The narrator himself does not seem so much resentful of the incident, as tormented by it. His mind is occupied by the events, yet he does not feel emotion for the death of Bunny – only sympathy for his own involvement. From this we can sense that the writing will be seen through a troubled perspective that will be biased and unjust at times. The writing style uses a lot of pathetic fallacy which is common in gothic thriller novels, for example, R.L. Stevenson’s Jekyll and Hyde, which uses the weather at numerous places throughout to set the mood and atmosphere that will represent the action in the coming chapter. The setting of the prologue is described in a vivid way giving the narrator’s memories a sort of ethereal delicacy to the scenery, and many of the aspects of the language present an oxymoronic metaphor, for example, the description of what would be a peaceful setting: â€Å"shivering apple blossoms†[1] is presented in a chilled and harrowing way, not unlike the obscure descriptions of setting in Anthony Burgess’ Clockwork Orange in which the narrator described often brutal and violent scenes as beautiful. This link is more obvious in Julian’s description of the â€Å"horror of love†[1] later in the novel. The prologue is written in a linear thought trail and sounds as if the narrator is musing over the events that have happened. Throughout the book, the narrator often branches off into tangents thought chains. He presents the story as if he was a stranger who happened to be overlooking the events – in the sense that he speaks with a large level of emotional distance. The scene that Richard paints is one of prolonged fear. As the prologue unfolds, his narrative becomes more cluttered, like the thought train of a troubled mind. He starts off by introducing the scene rather delicately and plain, but by the end of the prologue he is using vivid and harsh detail. This is mirrored in the events in the book. In the beginning the action is slow, but throughout it increases until it progresses to a helpless state that Richard cannot help or stop. The prologue introduces the growing state of anxiety that Richard is seen to emit during the book itself. This can also be linked to the journey that Richard takes from being at peace to in distress, the amount of pressure builds up on him until he can do nothing else but succumb to it. In a way, the prologue can be somewhat linked to that in Shakespeare’s Romeo and Juliet, in the sense that the actual focal point of tension in the stories, the deaths of the characters, are revealed in the opening of the text itself. The two lovers in this story are represented by pairs of characters – Charles and Camilla, Henry and Francis, with Richard and Bunny pairing with all of these characters (Bunny in a more-negative way). Essentially the book presents circumstances in which these pairs are in a constant state of tension, for example in the first half everyone’s growing hatred of Bunny and in the last half the disintegration of the bond between most, if not all, of the characters – and Richard’s struggle to maintain his â€Å"perfect† lifestyle. The prologue is written in a well thought out way. It seems as if the narrator has relayed the events over and over in his mind until the events have ceased to be a story in his mind. For instance, we can see this in the way the speech in the prologue has no speech marks; â€Å"Why, looking for new ferns, said Henry†[1]. In the narrator’s mind this mere sentence has stopped being merely words and is now a matter of fact – he can’t change what has happened, not even in his imagination. This also relates to Richard’s feelings that his tragic tale is â€Å"the only story†[1] that he will ever be able to tell. In conclusion, the prologue does have an immediate effect on the reader’s prejudgement of the novel, which in itself prepares the reader for the coming events in the book. Without the feeling of retrospect that the prologue introduces, the tension and dramatically irony that runs deep within the book’s story would not gain momentum throughout the novel, and the intrigue that the reader feels about the provocation of the murder would have been less. The prologue, in a way, acts as a glorified synopsis for the novel. Without it, I doubt that the reader’s interest would have been held more than the 200 word mark. But this is only because the author has written the book in a way that makes one feel for the characters, an actual emotion can’t be brought upon instantaneously.

Legalization of Abortion in Ecuador Essay Example

Legalization of Abortion in Ecuador Paper Abortion refers to the termination of pregnancy by natural or deliberate causes.  This termination of pregnancy constitutes an important choice to a woman that  has been raped and is pregnant: it does not only look after her life but also  guarantees a healthy recovery. For instance, the United Kingdom maintains its  laws of a legal abortion until the 24 weeks of pregnancy as long two registered  and official doctors agree based on the terms of the British 1967 Abortion Act. Following that example of that first-world country, a woman must have the  right to practice abortion when the continuance of the pregnancy would  involve risk to the life of the pregnant woman, or of injury to the physical  or mental health of the pregnant woman or any existing children of her  family, greater than if the pregnancy were terminated. Said this in other  terms, women must have the right to make abortions when raped. We will write a custom essay sample on Legalization of Abortion in Ecuador specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Legalization of Abortion in Ecuador specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Legalization of Abortion in Ecuador specifically for you FOR ONLY $16.38 $13.9/page Hire Writer The first reason for this is that most laws or opinions against  legalizing abortion in Ecuador literally kills women. No matter how many  laws might be passed against abortion, they will not stop raped women from  making them in secret, without medical care and in truly dangerous  circumstances. According to statistics, of the 46 million abortions  occurring worldwide each year, 26 million take place in countries where  abortion is prohibited by law (Rosenbaum, 2012).

Analyzing and Interpreting Film Essays

Analyzing and Interpreting Film Essays Analyzing and Interpreting Film Paper Analyzing and Interpreting Film Paper Petri, Art of Watching Films (Gifford Custom 7th Deed. ) . Kenney- D. (2008). The

German Civilization and Expressionism Essay Example | Topics and Well Written Essays - 750 words

German Civilization and Expressionism - Essay Example The essay "German Civilization and Expressionism " will examine the evolution of the Expressionist movement in film, and how this influence has impacted the world in terms of visual arts. As the film attracted a large audience in the U.S. and France, it became imperative to comprehend the nature of the Expressionist movement that had taken over Germany. It became clear that film could only be classified as art if the film’s image could be differentiated from pragmatic realism. Expressionism in film has the uncanny ability to rework and alter realism or reality. This is what the German film did in the 1920s, enabling the film industry to construct and create an emblematic world, which was completely separated from what is seen in everyday life. The influential power of the film, and as such the Expressionist movement, was brought out in the non-repetition of the world as seen every day. The general characteristics of Expressionism can be used to relate to Wiene’s film, w hich came at a time when Germany had already faced defeat during the First World War. It was at a time when the region was faced with poverty, discord, and anger among its people. Expressionism was used as a means to describe the mentality that most people had about the region. The notable themes of horror, insanity, and death in the film; The Cabinet of Caligari, are just but examples of the way the film was influential in the evolution of film at that point in Germany’s history. There is a perverted and warped perception of the world.

Bioinspired tough structures Literature review Example | Topics and Well Written Essays - 4500 words

Bioinspired tough structures - Literature review Example Their self-organization is also a contributing factor to the mechanical properties of biological materials together with the manner in which the structures are assembled at the molecular level. Nacre is one of the iridescent layer found in most mollusk shells. It has a high amount of mineral that makes it tough and also stiff. The toughness of nacre is three times harder than its mineral constituents. Nacre has thus become a biomimetic model due to this property since it is the only material with an enormous amplification of its toughness. In this work, different bio-inspired materials shall be analyzed basing on the mechanical and structural properties. The development process of various types of artificial shell will also be analyzed. It is expected that Nacre mineral constituent are in microscopic polygonal tablets and has an ability to slide over one another when loaded under tension. This property has made nacre become a quasi-ductile material with significantly increased toughness and damage tolerance. Natural and biological materials can depict a considerable combination of stiffness, strength, toughness and even low weight which cannot be matched by artificial materials. For this reason, researchers are turning to nature for different design of artificial structures. The high-performance structural materials produced by nature inspires the scientist in the natural design. Also their ability to combine the building blocks and even amplify its properties (Xia, 2015). Nacre currently serves as a sole biomimetic model in the new generation of composite materials. Nacre found in the mollusk shell serves to protect the soft body parts against the harsh environment and the predators. These shells are highly mineralized tissues with at least 95% of it being mineral content. As a result, they have high stiffness and hardness.

Three Rhetorical Strategies and Effects Assignment

Three Rhetorical Strategies and Effects - Assignment Example Cause and effect is a rhetorical strategy that a writer uses to focus on or explain why an event or situation occurs and links this with what might happen. Cause deals with the investigation and analysis of past events while effects deal with the prediction of future events based on past events (Mukalel 80). Writers employ this method when explaining pertinent global issues such as global warming or social issues like the investigation of the reasons for the rise in teenage drug abuse. Comparing and contrasting: Comparisons are used to look for similarities between things while contrasts look for differences. Application of this strategy requires the writer to locate similarities and differences between two or more things. At first glance, only differences may be obvious but upon closer analysis, the writer is likely to find more similarities than earlier anticipated and convey them to the reader. Compare and contrast is mainly used in report writing, giving a speech especially to persuade your audience to hold a particular position, endorsing an individual or party and making an argument. It can be done it two ways; block technique, the writer gives the differences first and then later list the similarities, Point- by- point involves explaining both sides in an alternating manner, for instance, A,B, A,B to the exhaustion of all points. A description is a rhetoric technique that involves describing a place, person or thing. The writer when describing often attempts to paint a mental picture of the person, place or thing to the reader in such a way that the reader can visualize the object in detail. He or she achieves this by indicating how the object looks like, feels smells, sounds, tastes. It requires a proper choice of verbs, clear adjectives, and specific nouns in order to be successful (Mukalel 109).  

The Concept Of Medicalization: Shifting Ideas

The Concept Of Medicalization: Shifting Ideas Medicalization is term for the erroneous tendency by society-often perpetuated by health professionals to view effects of socioeconomic disadvantage as purely medical issues. It is the process by which human conditions and problems come to be defined and treated as medical conditions and problems, and thus come under the authority of doctors and other health professionals to study, diagnose, prevent or treat. The process of medicalization can be driven by new evidence or theories about conditions, or by developments in social attitudes or economic considerations, or by the development of new purported treatments. Medicalization is often claimed to bring benefits, but also costs, which may not always be clear. Medicalization is studied in terms of the role and power of professions, patients and corporations, and also for its implications for ordinary people whose self-identity and life-decisions may depend on the prevailing concepts of health and illness. Once a condition is classed a s medical, a medical tends to be used rather than a social model. Medicalization may also be termed pathologization (from pathology), or in some cases disease mongering. The term medicalization entered academic and medical publications in the 1970s, for example in the works of figures such as Peter Conrad and Thomas Szasz. They argued that the expansion of medical authority into domains of everyday existence was promoted by doctors and was a force of social control that was to be rejected in the name of liberation. This critique was embodied in now-classic works such as Conrads The discovery of hyperkinesis: notes on medicalization of deviance, published in 1973 (hyperkinesis was the term then used to describe what we might now call ADHD). Medicalization explains a situation which had been previously explained in a moral, religious or social terms now become defined as the subject of medical and scientific knowledge. Many years ago for example some children were deemed and regarded as problematic, misbehaving and unruly. Some adults were shy and men who were balding just wore hats to hide it. And that was that. Nevertheless, nowadays all these descriptions could and possibly would be attributed to a type of illness or disease and be given a diagnosis or medicine to treat it in some cases. Medicalization explains this. Likewise, medicalization has been applied to a whole variety of problems that have come to be defined as medial, ranging from childbirth and the menopause through to alcoholism and homosexuality (Gabe et al. 2006: 59). Furthermore, the term explains the process in where particular characteristics of every day life become medically explained, thus come under the authority of doctors and other health professionals to study, diagnose, prevent and or treat the problem. Originally, the concept of medicalisation was strongly associated with medical dominance, involving the extension of medicines jurisdiction over erstwhile normal life events and experiences. More recently, however, this view of a docile lay populace, in thrall to expansionist medicine, has been challenged. Thus, as we enter a post-modern era, with increased concerns over risk and a decline in the trust of expert authority, many sociologists argue that the modern day consumer of healthcare plays an active role in bringing about or resisting medicalisation. Such participation, however, can be problematic as healthcare consumers become increasingly aware of the risks and uncertainty surrounding many medical choices. The emergence of the modern day consumer not only raises questions about the notion of medicalisation as a uni-dimensional concept, but also requires consideration of the specific social contexts in which medicalisation occurs. In this paper, we describe how the concept of m edicalisation is presented in the literature, outlining different accounts of agency that shape the process. We suggest that some earlier accounts of medicalisation over-emphasized the medical professions imperialistic tendencies and often underplayed the benefits of medicine. With consideration of the social context in which medicalisation, or its converse, arises, we argue that medicalisation is a much more complex, ambiguous, and contested process than the medicalisation thesis of the 1970s implied. In particular, as we enter a post-modern era, conceptualizing medicalisation as a uni-dimensional, uniform process or as the result of medical dominance alone is clearly insufficient. Indeed, if, as Conrad and Schneider (1992) suggested, medicalisation was linked to the rise of rationalism and science (ie to modernity), and if we are experiencing the passing of modernity, we might expect to see a decrease in medicalisation. The idea of medicalization is perhaps related only indirectly to social constructionanism, in that it does not question the basis of medical knowledge as such, but challenges its application. Nettleton continues and states that is draws attention to the fact that medicine operates as a powerful institution of social control (Nettleton 2006: 25). It does this by claiming expertise in areas in life which previously were not regarded as medical problems or matters. This includes such life stages such as ageing, childbirth, alcohol consumption and childhood behaviour moreover, the availability of new pharmacological treatments and genetic testing intensifies these processesà ¢Ã¢â€š ¬Ã‚ ¦ thus it constructs, or redefines, aspects of normal life as medical problems. (Conrad and Schneider 1990 as cited in Nettleton 2006: 25). Medicalization can occur on three different and particular levels according to Conrad and Schneider (1980). The first was explained as conceptually when a medical vocabulary is used to define a problem. In some instances, doctors do not have to be involved and an example if this is AA. The second was the institutional level, institutionally, when organizations adopt a medical approach to treating a problem in which they specialise and the third was at the level of doctor patient interaction when a problem is defined as a medical and medical treatment occurs (as cited in Gabe et al 2004:59). These examples all involve doctors and their treatments directly, not including alcoholism which has other figures to help people such as the AA. The third level was the interactional level and this was where the problem, social problem, becomes defined as medical and medicalization occurs as part of a doctor-patient interaction. Medicalization shows the shifting ideas about health and illness. Health and illness does not only include such things as influenza or the cold, but deviant behaviours. Deviant behaviours which were once merely described as criminal, immoral or naughty before have now been labelled with medical meanings. Conrad and Schneider five-staged sequential process of medicalizing deviant behaviour. Stage one involves the behaviour itself as being deviant. Chronic drunkenness was regarded merely as highly undesirable, before it was medically labelled as chronic drunkenness. The second stage occurs when the medical conception of a deviant behaviour is announced in a professional medical journey according to Conrad and Schneider. A prominent thinker in the idea of medicalization was Ivan Illich, who studied it profusely and was very influential, in fact being one of the earliest philosophers to use the term medicalization. Illichs appraisal of professional medicine and particularly his use of the term medicalization lead him to become very influential within the discipline and is quoted to have said that Modern medicine is a negation of health. It isnt organized to serve human health, but only itself, as an institution. It makes more people sick than it heals. Illich attributed medicalization to the increasing professionalization and bureaucratization of medical institutions associated with industrialization (Gabe et al 2004: 61). He supposed that due to the development of modern medicine, it created a reliance on medicine and doctors thus taking away peoples ability to look after themselves and engage in self care. In his book Limits to medicine: Medical nemesis (1975) Illich disputed that the medical profession in point of fact harms people in a process known as iatrogenesis. This can be elucidated as when there is an increase in illness and social problems as a direct result of medical intervention. Illich saw this occurring on three levels. The first was the clinical iatrogenesis. These involved serious side-effects which were are often worse than the original condition. The negative effects of the clinical intervention outweighed the positive and it also conveyed the dangers of modern medicine. There were negative side effects of medicine and drugs, which included poisoning people. In addition, infections which could be caught in the hospital such as MRSA and errors caused my medical negligence. The second level was the social iatrogenesis whereby the general public is made submissive and reliant on the medical profession to help them cope with their life in society. Furthermore all suffering is hospitalised and medicine undermines health indirectly because of its impact on social organisation of society. In the process people cease to give birth, for example, be sick or die at home And the third level is cultural iatrogenesis, which can also be referred to as the structural. This is where life processes such as aging and dying become medicalized which in the process creates a society which is not able to deal with natural life process thus becoming a culture of dependence. Moreover, people are dispossessed of their ability to cope with pain or bereavement for example as people rely on medicine and professionals. (Illick 1975) Sociologists such as Ehrenreich and English had argued that womens bodies were being medicalized. Menstruation and pregnancy had come to be seen as medical problems requiring interventions such as hysterectomies. Nettleton furthered this notion and discussed this in relation to childbirth. The Medicalization of childbirth is as a result of professional dominance. She stated that the control of pregnancy and childbirth has been taken over by a predominantly male medical profession. Medicine can thus be regarded as patriarchal and exercising an undue social control over womens lives. From conception to the birth of the baby, the women are closely monitored thus medical monitoring and intervention in pregnancy childbirth are now routine processes. Childbirth is classified as a medical problem therefore it becomes conceptualized in terms of clinical safety, and women are encouraged to have their babies in hospitals. This consequently results in women being dependent on medical care. Nevertheless recent studies and evidence have shown that it may actually be safer to have babies at home because there would have been less susceptible to infection and technocological interference (Oakley 1884, as cited in Nettleton 2006: 26) Medicalization combines phenomenological and Marxist approaches of health and illnessà ¢Ã¢â€š ¬Ã‚ ¦ in that it considers definitions of illness to be products of social interactions or negotiations which are inherently unequal (Nettleton 2006: 26). Marxism discussed medicalization and linked it with oppression, arguing that medicine can disguise the underlying causes of disease which include poverty and social inequality. In the process they see health as an individual problem, rather than a societys problem. Medicalization is studied in terms of the role and power of professions, patients and corporations, and also for its implications for ordinary people whose self-identity and life-decisions may depend on the prevailing concepts of health and illness. Once a condition is classed as medical, a medical model of disability tends to be used rather than a social model. It constructs, or redefines, aspects of normal life as medical problems (Nettleton 2006: 26). Medicalization has been referred to as the processes by which social phenomena come to be perceived and treated as illnesses. It is the process in by issues and experiences that have previously been accounted for in religious, moral, or social contexts then become defined as the subject of scientific medical knowledge. The idea itself questions the belief that physical conditions themselves constitute an illness. It argues that the classification and identification of diseases is socially constructed and. It has been suggested that medicine is seen as being instilled with subjective assumptions of the society in which it developed. Moreover, it argues that the classification and identification of diseases is socially constructed and, along with the rest of science, is far from achieving the ideals of objectivity and neutrality. The medical thesis has much to recommendà ¢Ã¢â€š ¬Ã‚ ¦including the creation of new understanding of the social processes involved in the development and response to medical diagnosis and treatment To understand the level of social power that the medical community exercises through medicalization, Conrad explains that physicians have medicalized social deviance. They accomplish this by claiming the medical basis of matters such as hyperactivity, madness, alcoholism and compulsive gambling [Conrad, p 107]. By medicalizing social matters, medical professionals have the power to legitimize negative social behavior, such as the case of suspected killers in judicial courts who claim temporary insanity and are, therefore, exonerated on medical basis [Conrad, p 111]. In extending this concept, the Endocrine Society may have medicalized social deviance in men who reduce their work motivation or become characteristically unpleasant because they are experiencing andropause. In effect, despondency in older men might become an indicator of male menopause rather than a possible indicator of social deviance. Physicians also play a direct and significant role in the medicalization of social experiences. In analyzing the doctor-patient interaction of medicalization, Kaw argues that medical professionals have medicalized racial features by encouraging cosmetic surgery among Asian American women, for example, in order to avoid the stereotypical physical features of small and slanty eyes that are often associated with passivity, dullness and lack of sociability [Kaw, p 75]. Kaw asserts that plastic surgeons use medical terms to problematize the shape of their eyes so as to define it as a medical condition [Kaw, p 81]. Their use of technical terms and expressions should be questioned, especially since the power of such language influences Asian American women to pursue cosmetic surgery, when it is not necessary [Kaw, p 82]. Analogously, the Endocrine Society medicalized testosterone deficiency by defining it as Andropause; this helped perpetuate the notion, among older individuals, that if the y lack sexual drive or sense depression and fatigue, they should seek medical attention because they are experiencing an acute medical condition rather than a stage in the physiological cycle. The role played by the health care structures in medicalizing conditions is enhanced by that of the pharmaceutical industry. In order to achieve implementation of a drug in the market, the medicalization of a problem is critical [Conrad, p 111]. Once a medical definition for male menopause was established, the pharmaceutical company further medicalized the problem by launching strong advertisement campaigns aimed at older men and physicians alike, so as to popularize the drug among the general public and medical community [Groopman, 2002]. In a Time magazine advertisement, the industry appealed to the emotions of older men by linking low sex drive to the decline of testosterone levels rather than to a life process [Groopman 2002]. In this manner, the pharmaceutical industries profit based ideology facilitates the medicalization of testosterone deficiency by popularizing conditions that may be exceedingly common among health product consumers. Medicalization also changes patients ideologies of biomedicine and leads them to believe that biomedicine must not only offer cure for illnesses, but also offer life enhancements. Similar to the way that impotence and hair loss was medicalized by promoting drugs like Viagra to enhance sexual performance, and solutions like Rogaine for hair re-growth, male menopause has been medicalized because it causes low sex drive among other general symptoms [Groopman, 2002]. As a consequence, older men will opt to not only seek but demand life enhancements achievable through medicine disregarding the fact that such treatments can be detrimental to health. In fact, Groopman states that known side effect of testosterone therapy include abnormal enlargement of the breasts, testicular shrinkage, congestive heart failure and enlargement of the prostate gland [Groopman, 2002]. Medicalizing a problem can be harmful and deadly, yet medical professionals perpetuate this dangerous behavior by medicalizing conditions that patients may seek to treat for their personal wellbeing It is important to realize that medicalization is not merely the result of medical imperialism but rather the interactive process that involves society and the health community; [Conrad, p 115]. It includes patients and doctors alike. Nonetheless, awareness of the mechanisms by which the medical community affects society is important because medicine pertains to all health consumers. Male menopause only serves as one of the many examples of life experiences that have become medicalized by the healthcare community. Concluding this essay, the concept of medicalization started with the medical dominance which involved the increase of medicines influence and labelling over things regarded as normal life events and experiences. However in recent time, this view of a submissive lay populace, in thrall to expansionist medicine, has been challenged. As a consequence, as we enter a post-modern era, with increased concerns over risk and a decline in the trust of expert authority, many sociologists argue that the modern day consumer of healthcare plays an active role in bringing about or resisting medicalization. Furthermore Such participationà ¢Ã¢â€š ¬Ã‚ ¦can be problematic as healthcare consumers become increasingly aware of the risks and uncertainty surrounding many medical choices. Moreover the emergence of the modern day consumer not only raises questions about the notion of medicalisation as a uni-dimensional concept, but also requires consideration of the specific social contexts in which medical isation occurs (Ballard and Elston 2005). In addition they suggest that as we enter a post-modern era, conceptualizing medicalisation as a uni-dimensional or as the result of medical dominance primarily is insufficient.

Good vs. Evil in John Gardners Grendel :: Grendel Essays

Good vs. Evil in John Gardner's Grendel John Gardner's novel Grendel gives the reader a new perspective on the classic "good vs. Evil" plot. From the start of the book the reader can tell that there is something very unique about the narrator. It is evident that the narrator is a very observant being that can express himself in a very poetic manner. The story is one the reader has most likely seen before, the battle between the glorious thanes and the "evil" beast. In this case, however, the "beast" is the eyes and ears of the reader. This, of course, forces the reader to analyze situations in the book in the same way that Grendel does. By using this viewpoint, the author allows his readers to see the other side of the coin. Therefore, throughout the course of the novel the reader is able to understand how important Grendel is in defining the humans. Grendel's first encounter with the human beings that he literally defines is not a pleasant one. After accidentally trapping himself in a tree he is discovered by a group of thanes out on patrol. Grendel expresses absolutely no hostile intentions towards these "ridiculous" (ch.2, pp.24) creatures that "moved by clicks." (ch.2, pp.24) The thanes do not understand what Grendel is and are very uneasy about the whole situation. Like animals they are frightened of anything that is different from what they are used to. When Grendel attempts to communicate they show their ignorance and simple-mindedness. Instead of taking the time to understand the anomaly in their world they panic and decide to destroy it. Without being able to view the story from Grendel's point of view the reader might assume that the humans had every right to attack. Another example of the same type of simple-mindedness is their second premature attack on Grendel. After hearing the shaper's words Grendel weeps, "'Mercy! Peac e!'"(ch.4, pp.50) in the hopes of salvation from the god of these men. The men, in a drunken state, merely misunderstand Grendel's intentions and attack him once again. Instead of killing the men, which would have been an easy task for the giant, Grendel escapes into the night. This action alone defines the men as the "beasts" and Grendel as the victim.

Conflict in Othello

Othello is a play which contains many conflicts between the characters. The main conflicts in ‘Othello’ are between friends and foes. Othello’s inner conflict, cultural and racial differences which lead to racial judgement and discrimination, to express these conflicts; Shakespeare uses many techniques such as soliloquies, dramatic irony, imagery foreshadowing and symbolism. Amongst the main characters there are many conflicts, however the main reason for most of the conflict if Iago and Shakespeare use the techniques to show us how Iago causes the conflicts. This also analyzes Othello’s pride, his self conscious nature, his jealousy and his rash behaviour. Conflict between the characters especially Iago and Othello is partly portrayed through the use of language devices such as imagery and metaphors animal imagery, sexual innuendo, irony and dramatic irony, repetition, classical and religious allusions. These devices are used to provide insight into the characters relationships, thematic concerns and a wide variety of alternatives reading. The metaphors and imagery portray how Iago despised Othello and the conflict to come between them. Conflict is also presented through the Binary Opposition, which allowed the audience to see the change within the characters or between characters from one extreme to another. For example, we are able to follow the personal conflict and deterioration through the Binary Opposition of love and hatred as well as rational and emotional. This provides the audience to see how Othello transforms from a rational to an irrational man. Another example is the Binary Opposition of wisdom and foolishness which illustrates the conflict between Iago and Othello. Other forms of conflict involved in this play are internal which includes hate and identity, external that consists of race, sex, gender and marriage. Adding on there is in international conflict with the Turks and Venice, racial conflict as Othello being the outsider, conflict within marriage which involves Desdemona and Othello as well as Iago and Emilia and filial conflict within the family with Desdemona and her father.

pushcart war essays

pushcart war essays Harry S. Truman was sworn into office on April 12, 1945 as the thirty-third President of the United States of America. He did not win an election, but he was the Vice President under President Franklin Roosevelt who had died so Harry Truman became President. On August 6, 1945 President Truman announced the dropping of the A-bomb known as the Atomic Bomb. Truman, on August 9, 1945, announced he dropped a second atomic bomb on Japan that World War II. In June 1945, Harry S. Truman witnessed the signing of the formation of the United Nations, to hopefully preserve peace. President Truman presented to Congress a 21-point program, proposing the expansion of social security, a full employment program, and other things. The program became know as the Four Deal. In 1947, the Soviet Union tried to takeover Turkey and Greece. Truman asked Congress to aid those countries. This aid is known as the Truman Doctrine. In 1950, when the Communist government of North Korea invaded South Korea, Truman conferred promptly with his military advisers. A long, discouraging struggle happened as U.N. forces held a line above the old boundary of South Korea. Truman kept the war a limited one, rather than risk a major conflict with China and Russia. His term as President ended in 1953 when he decided not to run for another term. ...

10 Definition Essay Topics on Environmental Science

10 Definition Essay Topics on Environmental Science Environmental science is squarely focused on studying the environment and providing solutions to problems affecting it adversely. If you’re looking for ideas to write a definition essay on environmental science, this guide is filled with interesting and highly informative facts that should trigger your train of thought. Although studies related to ecology do not strictly come under the discipline of environmental science, it’s still often studied in detail under the same umbrella. Ecologists study the interactions between various kinds of organisms and how it all affects the environment. Ecological training and research that generally focus on environmental issues directly impacting a certain organism they are studying. An environmental scientist has the option of including organism based research in their field, like some do while others don’t. The reason some don’t is because they like to focus on environmental problems of a physical nature. Like acid depositions which are produced by emissions and are a trait of the atmosphere around them; this observation is collected without considering the impact on organisms. The environment is a very complex field of study which comprises of different sub-fields such as natural, cultural and constructed environments. The study itself is an amalgamation of other various disciplines such as biology, chemistry, geology, political studies, religion, engineering, economics and law. This multidisciplinary study combines all the aforementioned disciplines to gather information about how people interact with the natural world. A student of Environmental Science combines knowledge of various disciplines and provides relevant and effective solutions to environmental problems. The issue of unequal consumption of natural resources is raised through the discipline of Environmental Science. Natural resources are consumed heavily in the developed world and resources often go to waste in developing countries. Although it should be the other way around, the usage of resources per individual in developed countries is 50 times greater compared to the average usage in developed countries. This is why developed countries are accountable for 75% of the world’s greenhouse gases and industrial waste. Deforestation is a heated subject of focus in Environmental Science studies. It’s done for several reasons such as the establishment of agricultural lands, commercial logging, raising crops, mining, accommodation of growing population, establishing industries, mineral extraction, dam constructions and infrastructure expansion. Although the importance of all the aforementioned reasons is significant, there are several environmental issues that are caused by deforestation like food shortages, ecological instability, increasing levels of CO2 and siltation, floods, significant changes in microclimate, decrease in biodiversity, desiccation of forest soil and global warming. According to United Nations, water is a basic human right and can’t be considered an ‘economic commodity’. However, Environmental Science has led us to believe that the consumption pattern of water is increasing exponentially. There is a water scarcity threat lurking around the corner that will relentlessly affect the global population. The consumption rate is twice the population growth rate while it’s a growing concern that over a billion people don’t have access to fresh water. It is estimated that around 2025, fresh water demand will have increased by more than 56%. Environmental Science has made it possible for us to study the decline in groundwater. Population levels have been increasing significantly while daily fresh water demand has increased by 3800 cubic kilometers. Several agriculturists have also been using excessive amounts of water to grow crops. Deforestation on hill slopes can cause the loss of forest cover, leading to loss of rainwater which is supposed to nourish the ground. Hydropower generation and the usage of large dams is also contributing to the loss of groundwater. According to research by various environmental scientists food production is inadequate in almost all developing countries. All the while, populations are growing exponentially. Contributory factors include subpar agricultural practices, degradation of agricultural lands, overexploitation of fertile soil, deforestation, negligence towards the land’s ecosystem by using genetically modified seeds, degrading sea resources, shortage of nutritious food and loss of genetic diversity in crops. Water scarcity, salinization and waterlogging have also affected agricultural lands all over the world. Energy resources can have a major impact on the environment as well. Over the past decade, energy consumption has increased by 14 times compared to population growth. There are several ways energy can be made such as wind power, tidal power, hydroelectric power, solar energy, biomass power, nuclear power, electro-chemical reaction, hydrogen fuel cells, geothermal power and the commonly used fossil fuels. Due to concerns of rising temperatures, the scientific community is working tirelessly to harbor green energy sources. Untapped energy sources include the earth’s magnetic field, temperature differences, energy within combustible deposits of methyl hydrates and even a human being generates 60 watts of heat. Air pollution is one of the biggest contemporary issues that Environmental scientists have been trying to overcome, which is unavoidable due to oceanic aerosols, biogenic sources and volcanic emissions etc. Artificial pollution is the result of burning fuel, construction, chemical manufacturing and other forms of industries. There are significant effects of air pollution on human health leading to hundreds of medical complications. It also affects food crops and other kinds of plantations. One of the biggest threats to the environment is radioactivity. Environmental scientists all over the world have been trying to curb issues caused by practices such as mining of radioactive ores, radioactive materials in power plants, radioactive isotopes used in medical facilities, nuclear waste from industrial reactors etc. The   effects of radioactivity can damage cell membranes, mitochondria and cell nuclei resulting in abnormality of cell function, division, growth and ultimately death. Radioactivity also causes genetic disorders that may lead to mutation or even blood and bone cancer. You are now you one step closer towards your ideal Environmental Science topic and have the foundation of good research. To learn more, head over to our next guide: 20 environmental essay topics for your college assignment followed by definition essay guide for these topics, which should provide further insights into writing a unique and impressive definition essay on any Environmental Science related topic. References: Wright, R. T., Boorse, D. (2011). Environmental Science: Toward A Sustainable Future. Boston: Benjamin Cummings. Miller, G. T., Spoolman, S. (n.d.). Environmental science. Withgott, J., Laposata, M. (2014). Environment The Science Behind The Stories. Boston, Mass.: Pearson. Cunningham, W. P., Cunningham, M. A. (2013). Principles of Environmental Science: Inquiry Applications. New York, NY: McGraw-Hill. Klein, N. (2015). This Changes Everything: Capitalism vs. The Climate. New York: Simon Schuster paperbacks. Enger, E. D., Smith, B. F. (n.d.). Environmental science: A study of interrelationships. Cunningham, W. P., Cunningham, M. A. (n.d.). Environmental science: A global concern.

Several authors have conceptualized change as a planned, sequential Essay

Several authors have conceptualized change as a planned, sequential process. What are the strengths and the limitations of these - Essay Example Technology has made it necessary for organizations to embrace change a great deal. The planned and sequential change has its own strengths and limitations. Types of organizational change Irgens, E. J., 2009. Institutional Bridging: Change Projects as Creators and Carriers of Knowledge. Knowledge Management Research & Practice, 7(2), pp.162-171 According to Irgens (2009, p.168), there are various types of change that can occur in an organization. There is the mission change, which occurs when an organization changes its goals. This is driven by the market trends and the current technological advancements. The strategic changes mainly focus on the fundamental key issues of the strategic planning of the organization. Operational changes may also occur and they result into a transition of the manner in which organizational tasks and operations are carried out. This type of change also includes structural changes. Technological change is another critical aspect in any organization. It inc ludes the change of the technological infrastructure, such as the software, hardware, other technological resources including the personnel and anything related to technology. Furthermore, the change in organizational culture is a significant element in any organization. ... International Journal of Operations & Production Management, 23 (5/6), p. 546. According to Bamford & Forrester (2003, p.546), by carrying out change in a sequential and planned process, the following benefits can be obtained. First and foremost, it leads to an effective communication which ensures that all the stakeholders and the departments in an organization are effectively informed of the reasons for change and why it is important for them as individuals and the organization at large. This leads to a successful implementation of the changes that are to be conducted whether operational, strategic, cultural, and technological among others. The models also ensure that effective education, training, and upgrading schemes are devised. This is very important especially when the process is effectively and efficiently planned as it makes the staff ready and prepared to take up the change. With the necessary training and development of skills among all the stakeholders, readiness to take up the process is cultivated among them. Moreover, when the change is conducted in a planned and sequential manner, the resistance from employees is countered. If this change is abrupt, it is certain that there would be a lot of resistance coming from employees. Its sequential and planned approach alleviates the organization from this dilemma. Besides, it alleviates fears that come with it. Quite often, change is associated with fear. People want to remain the way they are. They are happy and contented as they are. Abrupt changes can mean substantial amount of fear in an organization. As such, conducting it in a planned and sequential manner is welcome and highly appropriate for any organization. Pavlak, A., 2004. Project Troubleshooting: Tiger Teams for Reactive Risk

Persuasive Message Coursework Example | Topics and Well Written Essays - 250 words

Persuasive Message - Coursework Example Money should not be the only determining factor when you are faced with a tough decision about the welfare of your beloved pet. That’s why we would like to call your attention to the possibility of purchasing a pet insurance policy. Most insurance policies do not cover routine office visits or shots, but they can cover more than half of the total cost should [Fluffy] require any type of major procedure. Having a pet insurance policy means you can make decisions based on the welfare of your pet rather than the restrictions of the cost. Many clients have asked which policy Dr. Munson recommends. Although she does not have any financial interests in any pet insurance provider, there are three that stand out as having had good track records with our office: Whether you use one of these plans or another, we hope you will consider obtaining insurance for your pet. While we all hope [Fluffy] will never need extensive medical care, better decisions can be made for [his] welfare if you have prepared in advance. As always, you can call the office any time you have concerns or

International Business Strategy Essay Example | Topics and Well Written Essays - 2250 words

International Business Strategy - Essay Example This essay discusses an example of Tesco’s entry in China regarding all the aspects mentioned above to depict practical application in the real world. Then the company has to make a research of the types of segments and what kind of segments among them are the target segments for their products. They also have to keep in mind that whether the products the multinational is offering are of any interest to the customer or not, and whether the customer’s needs are fulfilled by it or not. Multinational’s mode of entry, its strategies, and the implications are discussed. The research is given to empower the statements stated and support the fact related to multinational corporations worldwide. The entry of multinational companies is a common trend in many countries due to globalization all over the world. Many of the countries are following this ritual of entering another country after the success of their business in their own country. That needs expansion; expansion in every area of their business as that would lead them to earn greater revenues. The companies take into consideration many different aspects like what country to enter, what cultural, social, political and legal constraints they would have to face there, what mod of entry they should select and what business procedures they should conduct. There are also other considerations whether there is a need for the products that companies are offering in that country and what is the perception of that brand or company in the minds of consumers. All that is very important for the business to thrive in another country. Companies also have to find allies of the same host country so that they can help them know about th e consumers’ needs and wants more clearly as they belong to the same country and know better.

Introducing Customer Services Essay Example for Free

Introducing Customer Services Essay Introduction In this assignment I will be writing about the importance of having good communication skills in customer service. I was assigned to a two week work placement at Superdrug where I had to deal with different types of customers and their needs and expectations. I also was instructed by the supervisor to give good customer care and service to customers. Task 3 Explanation of what a customer is Customers are people or businesses who pay for goods and services or benefit from a particular business. People such as: * The elderly * Teenagers * Disabled * Insurance companies * Banks * Cleaners Task 4 In this task I will be explaining the meaning of internal customers. I will also be giving examples of what an internal customer is. Internal customers Internal customers are those people and employees who might use a companys services and products. Examples of internal customers are: Store Manager The store Manager is an internal customer because he/she benefits from the company when the company gets sales. They also may get a pay rise if the business does really well. The manger depends on the business to get sales, if the business does badly the manger is then at risk of losing money or getting sacked. Security guard The security guard is an internal customer, for his/her service of making sure goods are not thieved from the store he/she benefits from the business by getting a months salary and also may get discounts from the business. Cleaners The cleaners job is to make sure that everything in the shop is clean and presentable. The cleaner benefits from this by getting a monthly salary and may get a discount on the products he/she buys from the business. Task 5 In this task I will be explaining the meaning of external customers. I will also be giving examples of what an external customer is. External customers An external customer is an individual or business outside of the company who receives goods or services from that particular company. For example: Banks Banks are external customer because they benefit from the money that is given by companies. They benefit from this money because when the money is given to the bank the bank loans the money to other companies and make profits off of it e.g.(interest). Suppliers The suppliers are external customers because they provide the products for the businesses and the businesses therefore buy the products from them. The suppliers make a profit from that money used to pay for the product which enables the people who work with the supplier to get a salary. People People are external because they buy products from the business and in return they get good service and quality products. Task 6 Customers at Superdrug and their needs and expectations In this task I will be identifying 4 types of customers I came across while working at Superdrug and what their needs and expectations were. While on my work experience I came across a range of different customers such as: * The elderly * Disabled * Teenager I didnt come across the external customers who are: * The cleaners * Bank * The manager * Insurance company Internal customer needs at Superdrug Store Manager The store Manager needs to come to the store and buy product in-order for him/her to get paid. The manager also needs employees to come to work early in-order for the store to open if no-one comes in to work the business will have to get closed down and the manager will lose his job. He/she also needs holiday entitlement Security guard The security guard needs to get paid for his/her services. Him/her also need to have at least one lunch break and needs to be useful e.g. (watching out for thieves). External customer needs at Superdrug Bank The bank needs Superdrug to put more money into it that they take out so the bank can make profits. The bank also needs the money to get into the bank on-time and always have some of that money in the bank. Insurance company The needs of the insurance company are for Superdrugs to pay them. Elderly To meet customer needs knowledge of the products are necessary. A lot of elderly customers come in to the store for the in-store pharmacy, the customers brings their prescription to the counter and or they may ask you for something you will have to understand what they need so that the customer can purchase the product. The customers are also like to be buying the product from a decent enough price and have good quality. Teenagers Superdrug attracts a lot of teenage customers because they like to buy a lot of hair products and perfumes. They need good value for money as they dont work to get money themselves and quality products. Internal customer expectations at Superdrug Store Manager The store Manager expects employees to come in every day and give good customer service and expects a permanent job. He/she also expects the employees to be polite and pleasant to him/her, and expects the business to look after him/her e.g.(sick pay). Security guard The security expects to be treated with respect by all staff in the store, a lot of thieves come into the store everyday and if the security is to catch one of those thieves he/she expects to be praised and maybe get a pay rise for the hard work. For his/her service of making sure goods are not thieved from the store he/she expects to benefit from the business by getting a months salary and also may get discounts from the business. External customer expectations at Superdrug Bank The bank expects Superdrug to pay their money on time and use they right forms. They also expect the money to come in regularly. Insurance company The Insurance Company expect Superdrug to pay their money on time every month and not make untrue claims because this will make the insurance company lose out on money. They also expect Superdrug to fill the form out correctly when apply for that particular company. Elderly Elderly customers expect to be treated with respect and when asking for a prescription they expect staff to be polite and the prescription to be dealt with quickly and efficiently. Elderly customers also expect to have easy access around the store. Teenagers Teenagers expect good customer service from employees. They also expect the products to be of good quality and value for money. They also expect for the product that they want is always available. Task 7 Customers expectations at Superdrug are quiet high and are always increasing. While on my work experience I came across many different types of customer, below are just a few examples of customers I came across in the business and what their needs and expectation were. Task 8 Why you have to present yourself appropriately and prepare your work area before customers arrive in Superdrug. In this task I will be explaining why it is important that staff present themselves appropriately and prepare their work area before customers arrive. In Superdrug the majority of customers are members of the public, the appearance of both the staff and the premises are very important. It is important in a retail business that staff pays attention to their appearance because customers expect you to be smartly dressed, and also to be approachable this includes having good hygiene. It is important that I had a positive attitude towards customers so that they may feel welcome to return back to the store and buy products. Knowledge of products and services is also very important because customers wont always know about the product so they would seek advice from staff. In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. The work tops will also be cleaned before customers arrive. It is also important to keep store safe for customers at all times this can be done by making sure that the till area is always tidy and making sure the walking areas no obstructions such as boxes and plastic wrappers left from staff stacking items. There would also be security staff protecting the store. Task 9 How Superdrug staff prepare themselves and their work area for customer service In this task I will be describing how staff in Superdrug prepares themselves and their work area for customer service. Staff Positive attitude While on my work experience I had positive attitude when dealing with customers and was enthusiastic about the products I was selling. It is also important that I was polite and understood the customers needs so that the customer will be happy to buy the product I was describing to them. Personal presentation In Superdrug it was expected of me to be professionally presented. The customers will have certain expectations including being approached by staff that is clean, smartly dressed and has good personal hygiene. Dress code I was instructed by the manager to arrive at the Superdrug wearing a smart black blouse with smart black trouser and black shoes (no trainers). It is also expected of me to have clean hair and brushed teeth so my breath does not smell while talking to customers. Posture It was important that I had good posture which means standing up straight and looking confident so that you look approachable by customers. If I did not have a good posture for example slouching with my hands in my pocket customers may think I cant be bothered and I dont care about my job, therefore customers will not feel comfortable approaching me. Personal space It is important that when I was talking to a customer face to face that I was to stand at least arms length away from them. Standing closer than the recommended length is invading that customers personal space and they may feel uncomfortable. Standing further away from the customer may give them the impressions that you are either scared or you dont have time for them. First impressions First impression of a business is very important. If a shop is first opening and the shop floor is dirty and staff looks scruffy, the customers may think the business is not run properly and may not get the chance to see the products. The customers will see the dirt and poor appearance of the staff and will expect the product to be poor quality. Knowledge of products and services Customers expect staff to know about the products and services that the retail outlet provides. It is important that staff familiarise themselves with the layout of the shop floor, this will enable staff to provide information regarding products (e.g. product whereabouts). While on my work experience at Superdrugs it was required of me to have knowledge of the section I was working in and also know other sections around the store, I was given a sheet of paper showing everything that was in the store and where they were. By the end of the day I knew where every thing was on the shop floor, when customers approached me asking where a particular item was, I was able to tell them straight away. It helped to have the section I was given to work in because I had a lot of knowledge of those products as I am always buying those products myself. Organisations guidelines and standards required for customer service It is essential that Superdrug have a customer service policy that states the required standard for customer service. This ensures that employees know what to do when they are dealing with customers and will help them provide a high standard of customer care. Teamwork It is important that staff are good at working as a team, this can improve your customer service skills as you would have to use the same skills in order to build a good relationship with your team workers. For example listening skills, negotiation skills and assertiveness. Teamwork involves sharing ideas and working together, for example in Superdrug on the pharmacy counter processing customers prescriptions is customer service staff working with each other the till staff send prescription info to a computer behind the scenes, the prescription is then processed and given to the customer. Work area Appropriate equipment In Superdrug it is important that the work area is clean and tidy before customers arrive to provide a pleasant and sufficient environment to give the impression to the customers that the store is well looked after. It is important that equipment is easily accessible to those who need to use it. For example the tills would be turned on and appropriate amount of cash put in, and televisions advertising certain products so that customers can buy them. Safe and tidy work area It is important in that Superdrug keep the work area clean and tidy. I did this by making sure that I cleaned up my rubbish after stacking the shelves. If the store is not kept safe and tidy it could cause hazards and may result in customers injuring themselves. It is also important that the workplace is kept tidy because staff may find it is easier to lose important documents. Efficient use of space It is important that in Superdrug there is enough space for all types of customers to walk about with. For example mothers with buggies and disabled people in wheelchairs. It is also important that items displayed on the shelves are easy reach by customers of average height. Remember high shelves can make it hard for shorter people to reach. Health and safety By law all employees/staff are required to take responsibility of their own health and safety and that of other e.g. (customers). It is also important that when staff use equipment they clean up after themselves or put the equipment in its rightful place. For example, when stacking out items on the shelves make sure the boxes or the products wrapping is not obstructing the aisles, this could cause a customer to trip and injure themselves. Fire safety It is important that staff follow the procedures of fire safety. All members of staff should know what to do in an event of fire and where the equipment is, for example marked fire exits, emergency evacuation procedures and fire extinguishers. While on my work experience on the first day I was shown all the nearest fire exits and it was explained to me what I should do in an event of fire. There was a practice fire alarm and it was my job to make sure that all customers were safe and evacuated the building immediately. Accident It is important that all staff in Superdrug no what to do in case of an accident to an employee or customer. If a customer or employee has been injured it is important that you notify an appropriate member of staff e.g. (manager, first aider). If the injury severe you should dial 999 and ask for an ambulance. Task10 Health and Safety risks in the workplace Task 11 In this task I will identifying four possible hazards found in Superdrug. Four possible hazards in Superdrug Poor maintenance Slips, trip and falls Fire exits Smoking Task 12 In this task I will be identifying the potential hazards and risk in Superdrug. I will also be explaining how the hazards and risks could harm employees and customers. Hazards Risks Poor Maintenance If shelves are broken and not repaired quickly. A customer might want an item which is on a high shelf not knowing that is broken they will pick up the item and the products could fall on the customer which may cause an injury. If shelves are broken and not repaired quickly. An employee can be stacking the shelves not knowing the shelf is broken they will stack items on there and the shelves will collapse onto the person causing an injury. Slips, Trips and Falls If the floor has just been cleaned and a hazard sign has not been put up. A customer could walk into the store not knowing the floor is wet, they would then walk in that wet area and slip and injure them self. If an employee has just finished their task of unpacking products and stacking them on the shelves and they leave the rubbish on the floor, another employee could walk by not knowing the rubbish is there, the could trip over rubbish and fall and injure themselves. Fire exits If the fire exits are not clearly labelled for customers in an event of fire customers could be a great danger. If employees leave their boxes and rubbish in front of the fire exits in an event of fire people wont be able to get out of the building and will then result in a lot of staff and customers getting injured. Smoking It is important that customers do not smoke in the building because if they are to drop the cigarette on the floor without putting out, this could cause the building to set on fire and put a lot of lives in danger. If employees are to smoke in the building they at risk of injuring themselves and others around them, everyone around them will be breathing in second hand smoke which could damage their body severely. The employee is also at risk of causing a fire and getting sacked. Task 15 In this task I will be explaining the meaning of communication. The meaning of communication Communication is when people interact with each other and share information. For example, while on my work experience I listened to customers needs and what they had to say which is that they wanted to buy a 3 mobile, then I gave back the right information on products and services in order for them to buy the products they wanted. Task 16 Why it is important to have good communication skills It is important to have a good level of communication skills because in the retail industry a large proportion of the work is dealing with customers verbally. Customers expect retail staff to be helpful, polite and to be well presented. Retail staff are required to have a good level of spoken English in order to understand customer needs and to be able to clearly provide information on request. Throughout my work experience I think I had very good communication skills towards customers I feel that I showed that I was enthusiastic about what I was doing. And there for customers would not hesitate to approach me. In the end it is important that the customers get what they want, the business then makes money and customers will be happy to return to the store. Task 17 In this task I will be explaining 3 types of communication I came across when approaching staff in a business Verbal communication One example of verbal communication that I came across as a customer was that when I asked a member of staff for a particular item they explain very clearly where the item was and they were very welcoming and polite Non-verbal communication One example of non-verbal communication that I came across was that when I tried to approach a member of staff in a store they didnt even make eye contact with me they just pointed to a section of the store. Body language One example of body language that I came across is that when I tried to ask a till cashier for some information they just shrugged their shoulders with an angry face like I done something wrong. Task 18 In this task I will be identifying six communication skills and why they are important Appropriate spoken English It is important to have appropriate spoken English in Superdrug. While on my work experience it was important that I was polite to customers and that my language was clear and straightforward so that customers would fell comfortable buying the products and to return back to the store. Level and tone of voice When speaking to customers it was important that I pay close attention to my level and tone of voice. For example, if my tone of voice is too loud the customer may think I am being angry towards them. The level of voice should be balanced, not too loud and not too quiet. Welcoming In Superdrug it is important to be welcoming and friendly. For example, I welcomed every customer that came into the store and ask if they needed any help finding anything. This encourage .customers to return to the store/ Listening In Superdrug it was important that I know how to listen to customers. I made sure that I listened to the customers needs and what they wanted. I showed that I understood the customers and didnt interrupt them unnecessarily. Assisting It is important to offer and give help to customers. While on my work experience I made sure I did this. For example, opening doors for customers with lots of bags, this will encourage customers to come back to the store. I also offered to get products from high shelves and if the customer was looking for a product that my store didnt sell I advised them on what others stores would sell the product. Questioning Questioning is very important in customer services in Superdrug. When customers first enter the store the first contact with them was in form of a question. For example, how can I help you Sir/Miss? or what are you looking for? Questioning helped me find out the needs of the customer. Which then gave me information on what they needed, to ask another question like, what is your budget for this item?. M3 How can I provide good customer care and services? In this task I will be describing how I can provide consistent customer care and services. Good customer care It is important in Superdrug that customers are satisfied with the way they have been treated; giving good customer care and loyalty will attract more customers to the store and keep Superdrug in business. Giving good customer care means being polite and helpful to customers. It is important that I listen carefully to customers and ask them questions so I get an understanding of what the customer wants so that I can get the right products for the customer. Having a positive attitude towards customers is mostly important because without a positive attitude customers will receive a negative vibe and therefore will not feel comfortable with me serving them. For example, while on my work experience customers asked for products that were no sold at the Superdrug store, instead of saying we dont have that I recommended them to a store that might have it. It is important when providing customers with information that I am clear and accurate about the product and that I confirm that the customer understands the information I have supplied. It is good to remember that when a customer enters the store, try and give customers more than they pay for. Good customer services When customers enter the store they should be assisted. In Superdrug every customer that entered the store was given information on the products that were sold there and the products features. It is important in Superdug to provide after sales care such as refund and guarantees. Communicating with customers is an essential part of customer service. This includes letting them know what services are available and making sure they are happy with the product I have sold to them. Good customer service in Superdrug attracts more customers and increases sales. It also improves the business reputation which means more customers just through recommendations. For example, two main factors that contribute to its business success are Superdrugs commitment to high standard of service and the expertise of its staff. To maintain these standards and keep staff up to date with new products Superdrug invests in training. D2 The importance of providing good customer care and services Importance of good Customer service Customer service is the provision of care to customers from pre-service to after sales service. It may be face-to-face, over the telephone, written or via new technology using e-mail and the Internet. Superdrug use customer care to create an overall impression of an organisation that puts the needs of the customer first, to ensure quality and increase sales over competititors. Increasingly, Superdrug have customer services departments or customer services desks whose job is to ensure the efficient process of delivering customer care, including provision for those customers with special needs. Superdrug produce literature, which outlines their Customer Care Policy or Charter; this may include their policy on refunds, warranties, after sales service and how to make a complaint. Customer service is very important part of any business organisation. Bibliography BTEC introduction business-published by Heinemann in 2005 Heinemann Educational Publishers Halley Court, Jordan Hill, Oxford OX2 8EJ ISBN 978 0 435401 21 4 John Ruskin college intranet site Superdrug 452-456 Brixton Rd

Essay --

Abraham Lincoln’s outlooks on slavery were constructed by the times and places in which he was raised and during his time serving his country. Slavery was an accepted foundation in the United States across Lincoln’s developmental years. Lincoln’s own feelings about African Americans and slavery were constant over the years; however when it came to his political positions and actions regarding slavery, they changed as the national situation changed. Lincoln had always acknowledged that slavery was wrong, but that it was accepted and mandatory for the South’s economy. â€Å"In Bloomington, Illinois, he stated ‘that southern slaveholders were neither better, nor worse than we of the north, and that we of the north were no better than they. And we never ought to lose sight of this fact in discussing the subject.†Ã¢â‚¬â„¢ (Dillon, Amber. "Lincoln's Changing Views on Slavery†) Lincoln first supported the idea that African Americans did not earn the same rights and treatment of the white men. His perspective of this came from his background and family. With Lincoln’s election to congress in 1854 and the start of the Mexican War, it brought the issue of the expansion of slave territory to the nation’s attention. With this, Lincoln created a coherent position on slavery. â€Å"He was opposed to black equality and had no intention of disturbing slavery in slave states. However, he recognized that slavery was wrong and should not be allowed to spread to new states.† (Dillon, Amber. "Lincoln's Changing Views on Slavery†) This obvious alter in Lincoln’s position developed as he gained political maturity. Lincoln’s next big outlook change on slavery came from when he ran for Senate in 1858 against Stephen A. Douglas. With this lively campaign, Lincoln an... ...widow, and his orphan- to do all which may achieve and cherish a just, and a lasting peace, among ourselves, and with all nations.†Ã¢â‚¬â„¢ ("Second Inaugural Address." Documents America's History) Lincoln expresses how he wants the nation to change the way they have been rationalizing throughout the previous years with the issue of slavery. He doesn’t want anyone to think he holds spite towards them for their previous ways of thinking. Lincoln wanted the Nation to come together as one, instead of two as they have always been. In the previous quote he said just that. Abraham Lincoln wasn’t born â€Å"The Great Emancipator,† though he became â€Å"The Great Emancipator.† Even though Lincoln didn’t particularly have an opinion on slavery in his beginning years, his opinion changed drastically over time. Lincoln always had the Nation’s best interest in heart, and that was made clear.

Religious Tradition view of Euthanasia :: Free Euthanasia Essay

Religious Tradition view of Euthanasia State One Religious Traditions View Of Euthanasia Euthanasia is described by the Oxford English Dictionary as ‘The bringing about of a gentle and easy death, especially in the case of incurable and painful diseases’ . The Christian view of Euthanasia is that it is wrong. They understand, the pain and emotional suffering, caused in the case of terminally ill, but believe that a hospice is a better solution and that to commit Euthanasia is murder and a degrading act upon human life. The most common argument for Euthanasia, is the idea of quality of life. This term was first created in the 1970’s as a term used to describe, the general welfare of a individual. This was gradually adopted as a term to describe a persons overall existence. This ideology, has practically become the argument used to morally justify the killings of hundreds upon thousands of unborn babies, who have genetic defects such as down syndrome and the international starving of brain damaged adults and terminally ill patients. To Christian, this argument has no meaning as we were all created in the image of God and it is believed that each human has a purpose to serve. They see each human as having its own intrinsic worth and to destroy any life, whether a young born child or an elderly person is the murder of a potential. The Christians also mock the quality of life argument as they believe that it is a biased opinion and we have no grounds or framework to judge by. The book of Job, arg ues against the quality of life argument. In this book, Job claims that suffering is part of being human along with happiness, sadness and anger. This points that if you are suffering, you should live through it and it will make you a stronger person. Paul says in Corinthians 2, For when I am weak then I am strong. He says this when he is trying to describe how he appreciates his â€Å"problem/thorn in his flesh† because although he wanted God to take it away he realises that it helps to make him a stronger person and a good Christian, because it reminds him to be humble. It is based upon this that he refuses to take his own life. The Christian sees a good life in respects to a persons response, to a particular situations, whereas the humanists will see only in terms of suffering and pain experienced.

Fahrenheit 451 Study Questions Essay

What is the significance of Montag seeing his reflection in Clarisse’s eyes? Montag sees himself in Clarisse’s eyes, indicating that there is a reflection of him in her. Although he does not really know what the similarities are between him and her, he is aware that there is a connection between them. What final question does Clarisse ask Montag on the night of their first encounter? Why is the question important to the plot? On the night of their first encounter Clarisse asks Montag the question â€Å"Are you happy?† Montag replies by saying yes. This question is important to the plot because it makes Montag question himself. Even though he said yes, he can feel that he is missing something in his life. Although he might not know what that is he is missing, he starts to question himself and what his life really is. He then attempts to figure out what is missing in his life and to fill the void. When Montag enters his home, he stares at the blank wall, but in memory sees Clarisse. What extended simile describes how he sees her? â€Å"She had a very thin face like the dial if a small clock seen faintly in a dark room in the middle of a night when you waken up to see the time and see the clock telling you the hour the minute, the second with a white silence and a glowing, all certainty and knowing what it had to tell of the night passing swiftly on toward further darknesses, but moving also toward a new sun.† This is the simile in which the book describes how Montag sees Clarisse. The simile is comparing Clarisse to a clock, and how she is all-knowing with a mixed personality. At this point of realization, what happens to the smile on Montag’s face, and what is his answer to Clarisse’s question? Once Montag enters the bedroom the smile on Montag’s face goes away. He sees his wife lying down on the bed motionless and he starts to feel sad. At first Montag answered Clarisse’s question by saying yes but after seeing his wife lying down motionless, he begins to question his happiness. Describe Clarisse’s personality Clarisse is very curious and also very nice. She questions and wonders about many things. In the story, she is one of the few people who went outside the box and tries to do new things like playing with and smelling leaves. What does Clarisse say people talk about? Find some examples of representative conversations throughout the book. Clarisse says that no one engages in an actual conversation. She says that people only talk about televisions, cars and clothing but not a meaningful conversation. What is significance of the refrain repeated by the woman whose house was burned? What did it mean? What is its effect on Montag? The significance of the refrain repeated by the woman whose house was burned is â€Å"Play the man, Master Ridley; we shall this day light such a candle, by God’s grace, in England, as I trust shall never be put out.† She is willing to lose her life to stand up for what she believed in, which was for the freedom to read. Montag begins to question why books were so important to her and why she sacrificed her life. Montag starts to wonder if books had important or useful information in them. What does Montag think about the old woman and all the books he has destroyed? He felt guilty and depressed when he thinks about the old woman who burned with her books. He starts to understand that books are not easy to write, and that behind every book is a man who spends their lives dedicated into putting their ideas into books. He then realizes that he destroys something that someone spends their whole lives making in a couple of minutes. Summarize Beatty’s explanation of how the need for fireman arose? Captain Beatty explains to Montag that firemen used to put out fires instead of setting them. Since all houses and buildings are fireproof there is no need for firemen anymore. He then said that intellectual and talented people made others uncomfortable and how books always caused conflict. Then they hired men to burn all these books since they caused conflict and those men were known as firemen. Part 2: The Sieve and the Sand What is the meaning of the title of Part 2? The title â€Å"The Sieve and the Sand† refers to an incident during Montag’s childhood. When Montag was young, his cousin told him that if he filled the sieve with sand he would give Montag a dime. However when Montag tries to fill the sieve with sand, the sand just falls through the holes of the sieve no matter how hard he tries. Now history repeats itself. Montag tries to memorize parts of the Bible, specifically the Book of Ecclesiastes. However when he tries to memorize the Book of Ecclesiastes on the train, the jingle from the advertisement for Denham’s Dentrifice keeps playing. Therefore Montag cannot memorize the Book of Ecclesiastes no matter how hard he tries because the dentrifice commercial keeps distracting him. Montag cannot memorize the words in the books because he is not used to reading since books are banned in the novel. In other words his mind is like a sieve and the information or words from the Bible is the sand, and no matter how hard he tries his mind can never hold the words he is trying to memorize. What is the importance of the dentrifice commercial? In the novel, the dentrifice commercial distracts Montag from focusing on memorizing the Book of Ecclesiastes. It interferes with Montag’s effort to think. This is the authors way of saying that how humans can easily be distracted by something as simple as a 4jingle for a product. Why does Montag go to see Faber? Montag needed to go see Faber because he hid many books in his house and he needs someone to explain what the books mean to him. He remembers he had once met a person named Faber at the park. When they both started talking to each other Faber told Montag that he was an English professor before books were banned. Therefore Montag tried to find a way to contact and meet Faber to help him understand more about books. What does Faber tell Montag about books? Faber tells Montag that books are important and that a person should be free to decide whether they want to read books or not. He also said that people should not be limited to obtain useful and important information that comes from books. In other words Faber tells Montag that people should have the freedom to read books. What are the three things which Faber says are missing from society? The three things which Faber says are missing from society are the quality of information, the leisure to digest it, and the right to carry out actions based on what we learn from the interaction of the quality of information and the leisure to digest it. Describe the parlor women, their views, their conversational concerns? The parlor women were only concerned on what new television they were going to buy. Montag sees this and turns off the walls or television in the middle of their show. Then he asks one of the parlor women about the war. She replied by saying that her husband is being called up to help in the war. However she isn’t worried she says that even if he dies she would not be sad and that she would just find another husband. That’s what she and her husband agreed on. He then asks another question, this time about children. Montag finds out that one of them would not have children and the other does but does not even care for them. Mildred, Montag’s wife, starts talking about politics. The parlor women tell Montag and Mildred who they voted for in the recent election. They tell them that she voted for President Noble just because he was much better looking. Why does Montag read â€Å"Dover Beach† aloud to the ladies? â€Å"Dover Beach† is a poem about the instability of life. It speaks of loss of faith and trust. The poem is also symbolic of their society. It talks about how faith used to be full but is now â€Å"retreating, to the breath of the night wind† leaving only â€Å"naked shingles of the world† and how this life has â€Å"neither joy nor love nor light† anymore. It is a great representation on what human life used to be and how it has become. How do the women react? The women started crying after Montag read â€Å"Dover Beach†. Although they do not fully understand the meaning of the poem, they sense that it was a sad and depressing poem. The women are not used to this kind of emotion and do not know how to react. Therefore they start crying and left Montag’s house. Part 3: Burning Bright What is Mildred’s main concern as she runs out of the house? Mildred mumbles as she’s running out, â€Å"Poor family, poor family, oh everything gone, everything, everything gone now†¦Ã¢â‚¬ . Family in this context means the television walls she was so attached to. When she said that everything is gone now, she means her TV family. The TV walls were Mildred’s main concern as she runs out of the house. What feelings does Montag have about the burning house? Montag has mixed feelings after being forced by Captain Beatty to burn his own house. In some ways he is happy. He is relieved that he burnt down all the television walls that his wife was so attached to, and he also enjoyed the feeling of burning something again. However he was sad that he burned all the books inside the house and he was not happy that his wife started to turn on him after he burned down all the walls of the house. While Montag was in flight from the scene of Beatty’s murder, what thought occurred to him about Beatty? After Montag kills Beatty, a thought occurred to Montag that Beatty might have wanted to die all along. When Montag used a flamethrower on Beatty, he showed no signs of defending himself as if he did not care if he died and might have possibly wanted to die all along. What is the explanation which Montag and Faber arrive at for how so very much could have happened within one week? After Montag kills Captain Beatty he rushes to Faber’s house. There he wonders to Faber on how he killed his old boss, burned his house, and lost his wife all within one week. Faber replies to Montag by saying that all of this was â€Å"coming for a long time†. Montag understands Faber and says that he used to think that things were wrong for a long time even though he continued with his everyday life. What are Montag’s impressions of the land across the river? Montag was in awe of the beauty of the land across the river. He loved the natural beauty of the countryside, how it seemed so much freer and more natural compared to the computerized world he lived in. When Montag complained about being unable to remember Mildred, what explanation did Granger give him? When Montag said that he was unable to remember his past wife Mildred, Granger tells him about a story of the loss of his grandfather and how when someone dies they must leave something to be remembered by. When Granger asked Montag what Mildred left him he replied with â€Å"nothingness†. What was Granger’s philosophy on life, taught to him by his grandfather, and handed on to Montag? Granger’s philosophy of life is live every second you can as though in just ten seconds you will fall to the ground and die. He also tells Montag to leave his house and enjoy what nature has to offer, and to live life to the fullest. Describe the effects of the war as Montag imagined them. Montag imagines total destruction. He imagines Faber on his bus heading out of town, but there was no use. Where ever Faber’s destination was Montag imagined that it would be meaningless. He also imagined Mildred, quietly watching her TV walls and how that the bombs would hit her. What is the promise at the end of the novel? At the end of the novel, it talks about how a new era is about to begin. The promise is about a better world in the future, a world with human rights and freedom. A world in which people can read if they choose to, and how people are allowed to think of new ideas. A world of creativity and freedom.